Reservation Terms and Conditions

By booking accommodation with Hill’s Serviced Stays Limited you are agreeing to the following terms and conditions. 

The Booking   

Your booking is with Hill’s Serviced Stays Limited (trading as Hilltop Apts) which is a Limited Company registered in England and Wales whose company number is 11853641 and registered address is Flat 4 230 Wellington Road South, Stockport, England, SK2 6NW. 

References to ‘you or you’re’ are references to the person or organisation making the booking with Hill’s Serviced Stays Limited who will be referred to as ‘us, we and our’ in this document.  

1.2.   These terms apply to bookings made via the Hill’s Serviced Stays Limited website, by email, telephone or in person with Hill’s Serviced Stays Limited. Bookings made via Booking.com, Tripadvisor, AirBnB, Homeaway or other booking platforms will be subject to their terms and conditions and in addition our own terms noted here.   

1.3.   Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.  

1.4.   You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.   

1.5.   Bookings can be for any length from one night up to five months. Bookings may be made at any time up to 24 hours prior to your stay to enable us to check your status and credit card details are correct.   

1.6.   Bookings may only be made by a person aged 21 or above staying in the accommodation, all other guests must be aged 21 and over, with the exception of dependent children under the age of 16 who must be accompanied by an adult. Upon making a reservation the lead guest must send ID as soon as possible, along with ID of any other guests that are staying at the property.  

1.7.   You may not resell or re-assign your booking to any other person or organisation except with the express authority of Hill’s Serviced Stays Limited. The apartment must only be occupied by the guests in his or her specified group.
 
Payment and Cancellations   

2.1.   All payments shall be made by Credit or Debit Card. We do not charge booking fees or credit/debit card fees. A security deposit of £200 will be pre-authorised up to 24 hours before your arrival; this amount is not taken from your account and is only held should there be any damages or failure to comply with the house rules and our T&C’s. The security deposit will be released upon check-out once the apartment has been checked over and all keys have been returned.  

2.2.   Fully Refundable Rate (including pay on arrival) -
Full payment is taken anytime up to 14 days prior to your stay and will be processed using the credit card details provided at the time of booking. If the booking is made less than 14 days prior to arrival, 100% of the total amount will be payable at the time of booking.            

  Non-Refundable Rate -
Full payment is required upon booking unless expressly agreed otherwise by Hill’s Serviced Stays Limited.

2.3.   The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Hill’s Serviced Stays Limited any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.              

2.4.     Cancellation Policy -
           Both Parties have the right to cancel at any time.

2.5.   Fully Refundable Cancellation Rate -
            If you cancel the booking less than 14 days prior to your arrival date then we reserve the right to retain 100% of the full
            amount paid. If you cancel the booking more than 14 days from your arrival date then you will be refunded the full amount
          (only if you have already been charged for your reservation).
            Non- Refundable Cancellation Rate-
            If you cancel the booking at any time we reserve the right to retain 100% of the full amount paid.

2.6. We reserve the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of our control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation the client will receive a full refund. Early departures are treated as a cancellation and no refund will therefore be made for any remaining number of nights guess are therefore advised to ensure against cancellation during your stay.

Your Stay   

3.1.   Check-in time is from 3pm and check-out time is no later than 11am, unless agreed with us otherwise. We may request an additional payment for early check-in or late check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided in a separate email 48 hours before your stay. For early check-in and late check out there will be a surcharge due with prior approval from us.  

3.2.   Hill’s Serviced Stays Limited provide self catering serviced accommodation rather than a hotel or guest house service. As such we do not provide meals or breakfast.   

3.3.   Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided and further information is available on request.   

3.4.   Your accommodation will also include a supply of coffee, tea and long-life milk.   

3.5.   You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply
            with these terms and conditions. In particular you and your guests must not:   

3.5.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly non-smoking;
3.5.2. Bring any pets or animals into the premises, with the exception of assistance dogs or agreed by us;
3.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
3.5.4. Tamper with any fire alarms or emergency equipment;
3.5.5. Remove, damage or destroy any of our property;
3.5.6. Use any technology provided by us to download or access any unlawful or obscene material;
3.5.7. Cause unreasonable disturbance to our other guests or anyone else who resides in the building;
3.5.8. Make excessive noise particularly after 11pm especially from TV's and other electronic devices;
3.5.9. Move, tamper or re-arrange any of the furniture and fixings;
3.5.10. Obstruct any access routes/fire escapes in the apartment or building;
3.5.11. Host any type of party or social gathering;
3.5.12. Do or assist in any illegal activities whilst staying in the apartment

Services and Utilities

We cannot be held responsible for failure or interruption of services within or outside of the apartment or building - this includes utilities (water and electric), all appliances, wi-fi and internet services. We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

Right of Entry

We reserve the right to enter the accommodation at any time in case of remedial maintenance, repairs or inspections or in     the event that we believe the accommodation is being used for any dangerous, offensive or immoral activity.

4.   Damage, theft and costs 

4.1. We reserve the right to charge a security deposit of £200 to the credit/debit card used for payment or any other card
       used to provide an imbursement to us in respect of but not limited to:   

4.1.1   The cost of replacing or repairing any property of ours including furniture, upholstery, fittings, appliances or other fixtures
         and items which are damaged during your stay;
4.1.2   The cost of replacing any items of property which are stolen from the accommodation during your stay;
4.1.3   Any breach of our non-smoking policy. Where we find evidence of smoking within the accommodation we reserve the
           right to charge additional amounts to cover any damage or extra cleaning costs caused by smoking;
4.1.4   The loss of keys or access fobs;
4.1.4   Any anti-social behaviour, excessive noise or complaints;
4.1.5    Failure to comply with our house rules and T&C’s herein.          

Extra Cleaning Costs

4.1.6 Should the apartment not be left in a suitable condition we reserve the right to charge extra cleaning costs upto £200 if 3rd party services are needed such as carpet cleaners.  

4.2. Such costs may be charged after check-out and we have the right to apply further charges to your card where we see fit should any damages or loss by us be deemed excessive.   

4.3. Where we are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt. 

4.4. We will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card. Should it become necessary to issue legal proceedings for the recovery of any monies due then we reserve the right to claim legal fees, court costs and interest pursuant to s.69 of the County Court Act 1984.   

5.   Privacy, Data Protection and Credit/Debit Card Security   

5.1. Hill’s Serviced Stays Limited processes information about you that you provide when making a reservation and/or upon check-in in accordance with our GDPR policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.   

5.2. You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.  

5.3. For full details on how we collect, use and store personal data please see our full GDPR policy.   

5.4. We may use a secure 3rd party service to process card payments. This service is PCIDSS compliant and allows us to make charges to your credit and debit card in accordance with these terms.

6.   Complaints   

6.1.   Hill’s Serviced Stays Limited want to ensure that you have an enjoyable stay.   

6.2.   If you have a problem during your stay please talk to any member of staff who will be able to help you.   

6.3.   If we are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that we may properly investigate your complaint.   

6.4.   Your complaint will be dealt with by an appointed member of the company. Hill’s Serviced Stays Limited aims to respond to formal complaints within 2 days but if this is not possible we will notify you of this and of when we expect to respond. We will set out the outcome of your complaint in writing.   

6.5.   Hill’s Serviced Stays Limited reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.

Email address: info@hilltopapts.co.uk
Postal address: Flat 4, 230 Wellington Road South, Stockport, England, SK2 6NW 

7.   Limitation of Liability 

7.1. The liability of Hill’s Serviced Stays Limited to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.     

7.2.   Hill’s Serviced Stays Limited shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.   

7.3.   Hill’s Serviced Stays Limited shall not be liable for any damages or loss caused by conditions or events beyond its control, including but not limited to:   

                7.3.1.   Strike, lockout or other labour dispute affecting the employees of Hill’s Serviced Stays Limited;
                7.3.2.   Acts of God;
                7.3.3.   Natural disasters;
                7.3.4.   Acts of war or terrorism;
                7.3.5.   Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
                7.3.6.   Delay in manufacture, production or supply by third parties of equipment or services required for the
                            performance of the Services or production and supply of the Goods.
 
7.4. Nothing in this clause or these terms shall limit Hill’s Serviced Stays Limited liability for death or personal injury or in respect of fraudulent misrepresentation. 

8.   Severability   

8.1.   If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.   

9.   Waiver   

9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced. 

10.     Entire Agreement   

10.1. These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written. 

11.     Third party rights  

11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise 

12.     Jurisdiction   

12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.